Shipping Warranty:

We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.

DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.

If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: /info/contact-us/

Warrany Policy:
 

Problem Details	Warranty Time	Treatment	Responsibility for Charge	Remark
Quality Problem	within 7 days after receiving package	Buyer: Submit a complaint(Mail to sales@uobdii.com ) and Return the items to Seller's assigned address by EMS or Post.	Return Ship cost: Seller	Any costs because of customer's wrong operation leads to return will be responsible by the buyers.
			Resend ship cost: Seller
		Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)	Repair Charge: Seller
			Replace Parts Charge: Seller
	within 8-14 days after receiving package	Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing	Return Ship cost: Buyer
			Resend ship cost: Seller
		Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)	Repair Charge: Seller
			Replace Parts Charge: Seller
	within 15 days to 1 year after receiving package	Buyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing	Return Ship cost: Buyer
			Resend ship cost: Buyer
		Seller: Repair it.	Repair Charge: Seller
			Replace Parts Charge: Buyer
Lost in the delivery	30 days after shipping	Buyer: Submit proof to seller	New Product Cost: Seller
		Seller: Contact carrier to ask for Claimant and arrange another shipment to buyer	Resend Ship Cost: Seller
Customs Problem	30 days after shipping	Buyer: Finish customs clearance when import	Customs duties or agent fees: Buyer
		Seller: Try to help buyer to finish customs clearance but not responsible on this.
Delivery Problems: broken,incomplete, wrong address	within 7 days after receiving package	Buyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc..) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Caution: The Carrier will not accept Complaint after 7 days.	Return Ship cost: Buyer
			Resend ship cost: Buyer
		Seller: ask for compensation as per the Complaint number from Carrier ,not responsible for any losses after 7 days.	Repair Charge: Seller
			Replacement Charge: Buyer
Received wrong Items	within 3 days after receiving package	Buyer: Report to Seller,and return the full package in good condition to assigned address by EMS or Post in 3 days	Return Ship cost: Seller
		Seller: Arrange shipment for the correct items	Resend ship cost: Seller
Man-made Damage: such as update machine online, dismantle the equipment, and so on	within 1 year	Buyer: Report to Seller,and return the items for repairing to assigned address by EMS or Post	Return Ship cost: Buyer
			Resend ship cost: Buyer
			Repair Charge: Buyer
			Replacement Charge: Buyer
Note:	1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
	2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
	3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
	4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

Warranty Item
 

Main Unit for Equipment	1 year warrnaty
Machine peripheral equipments and wire	No warranty
Car diagnostic laptop	3 months
Data Hard Disk	No warranty
Car software	No warranty
Consumables	No warranty

Technical Service: 

1. If you have technical problem with the product you received from us, please contact us online or by email: Contact us
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.